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Home >> NewBlinds.co.uk - Terms and Conditions
Terms and Conditions
In These Terms
Goods means the blinds, window furnishings or other products manufactured or supplied by Newblinds and the subject of the order made by You.
You, Your and the customer means the person ordering Goods from Newblinds.
Newblinds or We or Us or Our means The Better Blind Company (Company Number: 4383642) trading as Newblinds whose registered office is at Newblinds House, Wych Fold, Gee Cross, Hyde, Cheshire, SK14 5ED.
1. Our Contract
Our web-site invites You to buy Goods from Us. A legally binding contract with You will only arise once Newblinds has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form.
2. Price
2.1 The price for any Goods ordered by You will be the price shown on the order confirmation section of the Newblinds web-site at the time You place Your order and will include all taxes applicable from time to time.
2.2 Subject to clause 4, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments.
3. Stock shortages
If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.
4. Returns Cancellations & Amendments
The Better Blind Company's policy on returns and cancellations is as follows:
4.1 Returns will only be accepted for made-to-measure/custom-made products (Aluminium Venetian Blinds, Wooden Venetian Blinds, Roller Blinds, Vertical Blinds, Woodweave Blinds, Roman Blinds, Pleated Blinds, Roller Insect Screens, Parasols, Pavillions, Sun Sails, digitally printed blinds, digitally printed wallpaper, digitally printed cushions, digitally printed duvet covers, digitally printed framed canvasses) where goods are faulty or have been damaged in transit and have been signed for as such by the customer on receipt of the goods.
4.2 Cancellations and amendments of orders for Made-to-measure/custom made products (as detailed in 4.1) will be accepted in writing within 24 hours of receipt of your order. Beyond this point blinds will be entered into the manufacturing process and since products are custom-made to your specification, amendments and cancellations regrettably cannot be accepted. It is the customer's own responsibility to verify the details of the blind they have ordered on the order confirmation email which will be sent to the email address provided by the customer at point of order and feedback any amendments in writing within this 24 hour period.
4.2 Returns and cancellations will be accepted for the following items: Next day Genuine VELUX Window Blinds & Accessories, Next Day window blinds for FAKRO, ROOFLITE, DAKSTRA and VELUX windows, Kit Insect Screens, Ready Made Blinds) within 14 days of delivery of the goods. The return or cancellation must be requested in written form or by e-mail (call 0161 367 9013 for details of the appropriate email address). It will be the customers own responsibility to return the goods to the Better Blind Company. On receiving the goods we will credit the payment card used to purchase the goods (less a charge of £14.95 to cover delivery and administrative costs). We can only offer a refund on items with the original/undamaged packaging that have not been installed.
4.3 Returns and cancellations will be accepted for the VELUX window blinds ordered using the standard 7-10 day delivery service within 3 months of receipt of your order. Better Blind Company Limited will be responsible for arranging delivery of returns labels. You will be responsible for affixing labels and dropping the blinds to be returned into a post office. On receipt of the goods, we will credit the payment card used to purchase the goods. We can only offer a refund on items with the original/undamaged packaging that have not been installed.
4.4 Returns and cancellations will be accepted for Blinds for FAKRO, RoofLITE & DAKSTRA windows within 14 days of delivery of the goods. The return or cancellation must be requested in written form or by e-mail (call 0161 367 9013 for details of the appropriate email address). It will be the customers own responsibility to return the goods to the factory in Hungary. On receiving the goods we will credit the payment card used to purchase the goods (less a charge of £14.95 to cover delivery and administrative costs). We can only offer a refund on items with the original/undamaged packaging that have not been installed.
5. Product Descriptions and Measurement
5.1 The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate. If You are in any doubt as to the precise nature of the product or fabric You wish to order, You are advised to order a free sample of the product material.
5.2 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our web-site or call Our enquiry line on 0870 445 0367 or contact us by e-mail on info@newblinds.co.uk if You would like guidance on how to take the required measurements accurately.
5.3 Whilst every attempt will be made by Newblinds to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.
5.4 Where the customer provides their own digital image for printing on any of our products (blinds, wallpaper, cushions, duvets, framed canvas) it is suggested that the image is at least 4 million pixels. We cannot be held responsible for deterioration in image quality if the resolution of your image is not the appropriate resolution for the size of product you have chosen.
6. Telephone Orders
Orders placed by telephone are subject to the terms and conditions outlined on this page.
7. Delivery
Delivery of items ordered will be attempted by our carriers to the delivery address specified at the time of order.
Delivery Attempt 1: If the customer is not available to receive the blind, a card notifying the customer of attempted delivery will be posted through the customer's door and the item will be retained by the carrier. The customer will then be responsible for contacting our carrier to arrange re-delivery.
If the customer does not contact our carrier within 5 days, the item will be returned to the Better Blind Company Limited and re-delivery will be at the expense of the customer.
Delivery Attempt 2: If the customer does arrange re-delivery and this delivery attempt is not successful due to the customer not being available to receive delivery, a card notifying the customer of a 2nd attempted delivery will be posted through the customer's door and the item will be retained by the carrier.
If the customer does not contact our carrier within 5 days, the item will be returned to the Better Blind Company Limited and re-delivery will be at the expense of the customer.
Excess Delivery Attempts: If the customer contacts our carrier to arrange a 3rd attempt at delivery, this 3rd attempt at delivery will be at the expense of the customer. The carrier will contact the Better Blind Company Limited to inform us of this request and the Better Blind Company Limited will contact the customer to process payment of this excess charge.
As standard, delivery will be made between 9am and 5pm, Monday to Friday. If you require a timed delivery, or a Saturday delivery, this will attract an additional charge. To arrange a Saturday or timed delivery, you will need to contact the Better Blind Company, on 0161 367 9013.
Goods delivered by carrier will require the signature of the Customer to confirm delivery. Where the Customer provides specific delivery instructions on submission of their order that prevent the goods from being signed for by the Customer, the Company will accept no responsibility for goods that are lost, stolen or damaged once they have left the possession of the carrier.
It is the customer's responsibility to check the condition of the goods on receipt, prior to signing the carrier's paperwork. If the goods are damaged, please sign the paperwork, stating that the goods are "damaged". If for any reason, it is not possible to check condition of the goods, please sign stating that the goods are "unchecked". If goods later found to be damaged, we must be notified in writing within 24 hours of our receipt. Please use the contact form. We regret that we can accept no recourse if the above procedure is not followed and goods are later found to be damaged.
8. Use of Cards
By placing an order You authorise The Better Blind Company at its discretion to carry out a credit reference or other enquiry upon Your financial status as Newblinds thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.
9. Representations
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this web-site or by any employee or agent of Newblinds shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
10. Events Beyond Our Control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by eny event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
11. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
12. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
13. Governing Law
This contract is subject to English law and the exclusive jurisdiction of the English courts.
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