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Can I return my VELUX blinds if I don't want them?

29/09/2008

We’re frequently asked whether it’s possible to return VELUX blinds and our own brand blinds for VELUX windows. The answer is yes, you can return VELUX blinds if you decide you do not want them, or if you mistakenly order the incorrect size – we’re all human after all!

However, in accordance with our Terms and Conditions, we must ask that you follow the following procedures…

Genuine VELUX Blinds – Ordered on a Standard 7-10 day delivery service:

• Returns are accepted if completed within 3 months of delivery of the goods.
• Returns must be requested in written form – by email or by post.
• Call 0161 367 9013, for the appropriate email address.
• Better Blind Company limited will be responsible for arranging delivery of returns labels.
• The customer will be responsible for affixing the returns labels to the original package and dropping this package into a post office for delivery back to VELUX.
• After receiving and checking the returned VELUX blinds, we will credit the payment card used to purchase the goods for the full value of the blinds returned.
• We can only offer a refund on items with the original undamaged packaging, where the VELUX blinds have not been installed or damaged.

Genuine VELUX Blinds and our Own Brand Blinds for VELUX Windows – ordered on a Next Day Delivery Service:

• Returns are accepted if requested within 14 days of delivery of the goods.
• Returns must be requested in written form – by email or by post.
• Call 0161 367 9013, for the appropriate email address.
• It is the customer’s responsibility to return the goods to the Better Blind Company Limited.
• After receiving and checking the goods, we will credit the payment card used to purchase the goods for the value of the blinds being returned less a charge of £14.95 to cover delivery and administrative costs.
• We can only offer a refund on items with the original undamaged packaging, where the blinds have not been installed or damaged.

You can view our full Terms and Conditions, by clicking here. You can also buy VELUX Blinds online by following the link.

Posted in : VELUX Blinds